Refund policy

Peace of mind returns

We currently offer 30-day returns for any item purchased. You may opt for an exchange, complimentary alteration or a full refund.

Note that we offer custom sizing and free fit consultations so you can be sure you order the correct size.

Please contact us if you wish to arrange a return. Your proof of purchase is required to facilitate a return.

Returns under Australian Consumer Law

You can refund or exchange an item if it has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it;
• is unsafe;
• is significantly different from the sample or description;
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
  

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. 
Please keep your proof of purchase—e.g. your receipt.